For full shipping details, go to: Shipping & Delivery.
Important COVID-19 Notice:
The overwhelming increase within small parcel carriers and/or zip code restricted delivery zones may create an additional delay in the delivery of your order. Please check the updated tracking link in your online account or the shipping confirmation email for the most updated information on the delivery of your order.
Shipping Options:
Applies To Orders Delivered To 48 States Within The United States (U.S.):
| Shipping Method (In-Transit Time) |
Cut Off Time (PST) |
Cost (Before Tax) |
Free Over |
| Standard (3-7 business days) |
12 PM |
$5.95 |
$30 |
| Express (2 business days) |
12 PM |
$14.95 + $2.50 per additional lb. |
N/A
|
| Premium (1 business day) |
12 PM |
$39.95 + $5.00 per additional lb |
N/A |
For full Return details, go to: Returns Policy.
Guidelines, Rules and Important Info You Should Know About Our Return Policy:
- Lingerie, hosiery, wigs and Last Chance sale items (ending in .00) are all final sale
- Costumes and costume accessories purchases made October 1 - October 31 can only be returned for store credit. This applies to unopened and unworn items only, no returns or exchanges, store credit will be issued in the form of a Pixie Sparkle E-Gift code
- Pixie Sparkle does not accept returns of any items that have been worn or destroyed, items that have been laundered, items that smell like perfume/smoke/body odor, items with pet or human hair, and anything that’s stained. Items returned in this condition will be destroyed and no refund will be issued
- Items not returned in original condition are not eligible for a refund
- All eligible items must be returned as a complete set (as they were purchased) and in the original unworn condition and in original packaging
- Eligible items must be sent back within 30 days from the date of purchase
- Eligible returns will be processed and refunded within 5-7 days. Please note-during Halloween and holiday seasons, return processing is subject to delays
- Damaged, defective, or items received in error must be reported within 7 days of receiving your package
- Original shipping fees will not be refunded, including return to sender and refused packages
- Pixie Sparkle only accepts mail-in return package, no return drop-offs at our distribution center or corporate office will be accepted
- Pixie Sparkle is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns
- You will be responsible for covering the shipping costs to return your item(s). Please keep the proof of postage/return postage receipt as we may need that information to track your returns
