Lingerie, Hosiery, Wigs & Clearance Items are final sale.
Returns must be in original condition (unworn, unwashed & with original tags & packaging).
Pixie Sparkle will take back merchandise within 30 days, given that it's in the same condition you got it in with original tags and packaging.
Shipping fees will not be credited unless the error was on our end.
Processing returns can take a few days, please be patient.
No returns of Costumes and Costume Accessories will be authorized or accepted from 10/15 through 11/30. All Halloween sales are final.
DAMAGED, DEFECTIVE, OR WRONG ITEM(S) SHIPPED
Should you receive damaged, defective, or the wrong item(s), please return the merchandise within 30 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is included. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.
HOW TO RETURN
To obtain a return authorization, send an email to firstname.lastname@example.org and provide the details of your return or exchange. Once you have your RA#, download and fill out the return form here:
Fill out all the important info on your return form, especially Order # and RA#.
Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package). Make sure to print the RA# on the outside of the box!
Please note that you will be responsible for the return shipping cost and the return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
Mail your returns/exchanges to the following address:
18276 Senteno St
Rowland Heights, CA 91748
ATTN: ONLINE RETURNS
Transit Time: We’ll email you once your return or exchange is processed. Please allow 2-3 weeks from the time you mail your return/exchange for it to be processed.