Refund policy

We want you to be happy with your purchase, but if you aren’t, here’s where you start: go to Contact Us at the bottom of the home page to find our email & contact information.

Include in your return request email: the order number, the product names being returned, and the reason for the return.

7 days to send eligible items back after you receive your order
5-7 days for refunds after we receive your returned package
Mail-in only no drop-offs, and return shipping is on you

Guidelines, Rules, and Important Info You Should Know About Our Return Policy

  • ◆All products are final sale unless product is received damaged or defective.
  • ◆Items not returned in original unused condition are not eligible for a refund.
  • ◆Eligible items must be sent back within 7 days from receiving the order.
  • ◆Returns will be processed and refunded within 5-7 days of receiving returned package (subject to delays during peak seasons).
  • ◆Damaged or defective items must be reported within 7 days of receiving your package.
  • ◆Pixie Sparkle only accepts mail-in return packages; no return drop-offs will be accepted.
  • ◆Pixie Sparkle is not liable for packages lost or stolen in-transit and is not responsible for late deliveries by postal services.
  • ◆You will be responsible for covering the shipping costs to return your item(s).

Reserved Rights for Product Returns

  • ◆We reserve the right to refuse returns due to irregular or excessive return history (e.g., "wardrobing").
  • ◆We may refuse returns for items worn, altered, laundered, damaged, or missing.
  • ◆We reserve the right to refuse service to any customer due to irregular activity.
  • ◆Non-Pixie Sparkle items sent to our distribution center will be discarded.

Order Changes

We cannot make changes to an order once it has been placed. Please review your order carefully before submitting.

We do not take responsibility for lost or incorrectly delivered shipments due to incorrect address information provided at checkout.

Damaged/Defective/Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Care team via the Contact Us Form. We will assist in resolving the issue.