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We want you to be happy with your purchase, but if you aren’t here’s where you start:

Go to Contact Us at the bottom of the home page to find our email & contact information. Please send any return request emails with the order number, products names being returned, and reason of the return included.

Guidelines, Rules and Important Info You Should Know About Our Return Policy:

• All products are final sale unless product is received damaged or defective.
• Pixie Sparkle only accepts returns for Item(s) that are new, unused and in their original packaging, along with all accessories.
• Items not returned in original unused condition are not eligible for a refund.
• Eligible items must be sent back within 7 days from receiving the order.
• Returns will be processed and refunded within 5-7 days of receiving returned package (subject to delays during peak seasons).
• Damaged or defective items must be reported within 7 days of receiving your package.
• Original shipping fees will not be refunded, including return to sender and refused packages.
• Pixie Sparkle only accepts mail-in return packages; no return drop-offs will be accepted.
• Pixie Sparkle is not liable for return packages lost or stolen in-transit. Please keep proof of postage/return tracking number.
• You will be responsible for covering the shipping costs to return your item(s).